Privacy Policy

Command.clinic (“Command.clinic,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share when you visit our website, complete an audit, interact with our simulation experience, schedule a strategy session, or otherwise communicate with us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

1. Information We Collect

Information you provide directly

We may collect information you submit through forms, scheduling tools, or direct communication, including:

• Name
• Email address
• Phone number
• Company or clinic name
• Website URL
• Business details, operational details, and marketing inputs
• Any information submitted through our audit or other intake forms

Information collected automatically

When you use our website, we may automatically collect technical and behavioral information, including:

• IP address
• Browser type and version
• Device type and operating system
• Referral source
• Pages viewed and time on page
• Clicks, scrolls, navigation behavior, and interaction flow
• Session replay, heatmap, and usability data

Audit and simulation information

If you interact with our audit or simulation pages, we may collect your inputs, page progression, selections, and related interaction data in order to generate outputs, improve the user experience, and refine our internal systems.

2. How We Use Information

We may use collected information to:

• Provide audit outputs, simulation experiences, and strategy insights
• Operate, maintain, and improve our website and services
• Analyze site usage and user behavior
• Respond to inquiries and communicate with prospective clients
• Schedule meetings and manage appointment requests
• Assess demand, qualify leads, and improve commercial performance
• Protect against fraud, misuse, or unauthorized access
• Comply with legal obligations and enforce our terms

3. Analytics, Tracking, and Session Monitoring

We use analytics and behavior-monitoring technologies, including tools such as Google Analytics 4 and Microsoft Clarity, to understand how visitors use our site, improve usability, and evaluate performance.

These tools may collect information such as:

• Page visits
• Click paths and engagement data
• Device and browser metadata
• Approximate location derived from IP address
• Session replay and heatmap information

By using our website, you acknowledge that these technologies may be used to monitor and analyze interactions for analytics, quality assurance, optimization, and business intelligence purposes.

4. Scheduling and Third-Party Services

We use Calendly and may use other third-party vendors to support scheduling, analytics, hosting, communications, and infrastructure. When you book a meeting or interact with embedded third-party tools, your information may be processed by those providers subject to their own terms and privacy practices.

We are not responsible for the privacy practices of third-party services that we do not own or control.

5. Communications

If you submit your contact information, schedule a session, or otherwise request information from us, you consent to receive communications related to your inquiry, requested services, scheduling, follow-up, and business relationship.

These communications may be sent by email, phone, or text message, as applicable. Message and data rates may apply. You may opt out of non-essential communications at any time.

6. Cookies and Similar Technologies

We use cookies and similar technologies to support website functionality, analytics, and performance measurement. You can control cookies through your browser settings, but disabling certain cookies may affect site functionality.

7. How We Share Information

We do not sell your personal data.

We may share information in limited circumstances, including:

• With service providers performing services on our behalf
• With contractors or advisors supporting our business operations
• To comply with law, regulation, subpoena, or legal process
• To protect rights, safety, security, or property
• As part of a merger, acquisition, restructuring, or asset transfer

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, improve systems, and comply with legal obligations.

Retention periods may vary depending on the type of data, legal requirements, business needs, and security considerations.

9. Data Security

We use reasonable administrative, technical, and organizational measures to safeguard information. However, no website, transmission method, or storage system is guaranteed to be completely secure, and we cannot guarantee absolute security.

10. Your Choices and Rights

Depending on your jurisdiction, you may have the right to request access, correction, or deletion of certain personal information.

To make a privacy-related request, contact us at privacy@command.clinic.

11. Children’s Privacy

Our website and services are intended for business and professional audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. U.S.-Based Service

Command.clinic is operated in the United States. If you access our site from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted to this page. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.

14. Contact

Privacy inquiries may be sent to privacy@command.clinic.